Skip to main content

​
The Case Lifecycle

Every case in Sigma moves through a defined set of statuses. Understanding this flow helps your team work consistently and ensures nothing falls through the cracks.
Cases can also be escalated at any point, which flags them for senior review without changing the underlying status.

​
How Case Management Fits Into Sigma

Case Management sits across all Sigma products. A case can be created from:
  • Transaction Monitoring — link a case to a flagged transaction
  • AML — attach a PEP, sanctions, or adverse media result to a case
  • Customer Due Diligence — open a case on a customer requiring deeper review
  • KYC — link a failed or uncertain identity check to a case
You can also create standalone cases for internal investigations that are not tied to a specific Sigma record.

​
The Case Management Flow

1. Create a Case Open a new case from the Case Management section of the dashboard, or directly from a flagged record in Transaction Monitoring, AML, CDD, or KYC. Provide a title, description, priority, and due date, then assign it to the responsible analyst. See how to create a case → 2. Assign Ownership Every case must be assigned to a team member. The assignee receives an email notification. If the case requires senior input, you can also set an escalation contact at creation or at any point during the investigation. 3. Work the Case The assigned analyst opens the case and works through it:
  • Check the linked record (transaction, customer, AML hit) for context
  • Add tasks and check them off as steps are completed
  • Leave comments to document findings, decisions, and open questions
  • Attach supporting files (screenshots, reports, correspondence)
  • Tag teammates in comments if you need input from others
4. Escalate If Needed If the case requires a decision above the analyst’s authority, escalate it to a senior team member. Sigma sends a notification to the escalation contact and marks the case as escalated. 5. Update Status Move the case through statuses as the investigation progresses. When the investigation is complete and a decision has been recorded, mark the case as Resolved. Once all follow-up is done, mark it Closed. 6. Review the Audit Trail Every case maintains an automatic log of all actions: status changes, reassignments, comments, task completions, and escalations — each with a timestamp and the user responsible. This log is available on the case detail screen and forms your compliance record.

​
Prerequisites

Before creating your first case, make sure:
  • Your team members are added to Sigma under Account → Team Members & Roles
  • Roles are configured with the appropriate permissions — case assignment requires the can assign case permission
  • If you want cases linked to specific Sigma records, the relevant product (Transaction Monitoring, AML, CDD, or KYC) must be set up and producing results

Create Case

Open your first case from the dashboard.

Manage Case

Assign, track, escalate, and close cases.